Returns And Refund Policy

1. What Can I Return?   

You can return any unopened and unused product purchased from our website within 07 business days after delivery of a product for a refund with video proof of product. You will be responsible for the cost of return shipping. After the delivery if wrong or any circumstances happen with the product you will responsible for this.

Please note:

• We cannot accept returns for opened or used products due to hygiene and safety concerns.
• We cannot accept returns for perishable items such as fresh or frozen food.
• We cannot accept returns for items purchased on sale or clearance.

2. How Do I Return an Item?

To initiate a return, please contact our customer service team at https://crazydogs.in/contact/ . We will provide you with a return authorization number (RMA) and instructions on how to return your item(s).

Here’s what you’ll need to do:

1. Pack your unopened and unused item(s) securely in the original packaging.
2. Include a copy of your packing slip or order confirmation in the package.
3. Attach the RMA label to the package.
4. Ship the package back to us using the pre-paid shipping label we provide.

3. How Will I Receive My Refund?

Once we receive your returned item(s) and verify that they meet our return criteria, we will process your refund within 5-7 business days. Your refund will be issued to the original payment method used for your purchase.

4. Exceptions to Our Return Policy

There are a few exceptions to our return policy:

• Personalized items: We cannot accept returns for any items that have been personalized, such as engraved bowls or custom-made treats.
• Gift cards: Gift cards are non-refundable and cannot be exchanged for cash.
• Subscription orders: You can cancel your subscription at any time before the next billing cycle. However, we cannot accept returns for any product(s) already shipped as part of your subscription.

5. Our Commitment to Your Satisfaction

We believe in providing our customers with the best possible experience. If you are not satisfied with your purchase for any reason, please don’t hesitate to contact us. We are always happy to help and work with you to find a solution.

Additional Information:

• We recommend using a traceable shipping method when returning your item(s).
• We are not responsible for lost or damaged items during return shipping.
• Please allow up to 3-5 business days for us to process your return once we receive your item(s).

We hope this return and refund policy helps you shop with confidence on “Crazy Dogs”! We are always here to help you find the perfect food and accessories for your furry friend.

Happy Shopping!

P.S. We’re always working to improve our policies, so please feel free to share your feedback with us at email   “info@crazydogs.in”.